Terrible Heuristics.

Flags many users comments as spam when they simply aren't. Which means their vaunted pre-screening is worthless and everything has to be manually moderated.
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ID
#1678491 Review #1678491 is a subjective opinion of poster.
Location
Ligonier, Pennsylvania
Product
Disqus Website
New Reviewer

Customer Support to Help Delete Profiles

Disqus - Customer Support to Help Delete Profiles
Please contact me by email: naheed97@***.com. You have misinformation and another person created this account with my name and personal career information. I do not work for the company listed. I need and request to have the profiles permanently deleted. Sincerely, Dr. Naheed Malik, O.D.
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ID
#1671686 Review #1671686 is a subjective opinion of poster.
Product
Disqus Account
Reason of review
Misinformation and Need of Permanent Deletion
Preferred solution
Full refund
Tried contacting this person who goes by TRKeas to find out why my comments were flagged as spam. Appears that this person also runs an LLC under TwoGeeks, OneCamera website with a matching YouTube channel. Found some of their other written shorts on WordPress but they...
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7 comments
#1764388

Has anyone attempted to get in touch with the original poster? Get his side of the story at all?

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ID
#1666576 Review #1666576 is a subjective opinion of poster.
Location
Wichita, Kansas
Product
Disqus Profile
Disqus - A E Rhose T R Keas
Disqus - A E Rhose T R Keas
This user flagged my post as spam, and banned from site for pointing out similarities between their book character Keagan and the Final Fantasy 8 character Seifer Almasy. Hair color, facial scar, color scheme of clothing they wear and even similar poses. Book cover is...
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2 comments
#1806879

I've seen this artist's website a few days ago, there was nothing on the post with this picture that said it had been commissioned. Read the authors short stories as well, only one that was any good was a short work called Shark with Wings towards the end of the book.

Aside from that, the book is a flop and a total waste of money. Got mine out of a donation bin from goodwill.

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ID
#1663310 Review #1663310 is a subjective opinion of poster.
Product
Disqus Profile
Cons
  • Blocking
  • Inability of moderators to allow this free exchange of ideas
  • Harrassment
New Reviewer

Allowance of racial derogatory comments on the site

There is an individual (GeneralWeiner) who comments every day and refers to blacks as "purple monkeys" and wishes them dead due to police violence. Freedom of speech is one thing but this individual calls for the harm and death of a group on a public setting. I sent a complaint to the customer service site but there appears to be no change as the individual continues to comment.
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1 comment
#1752493

Chances are we're all *** in the wind with our complaints as looking up the Disqus employment they only have about 60 or so people handling the site if at all

ID
#1661269 Review #1661269 is a subjective opinion of poster.
Product
Disqus Profile
Reason of review
Poor customer service
Preferred solution
Remove the individual's privilege to comment through Disqus
New Reviewer

Not able to post because labelled as spam! Ridiculous!

Disqus - Not able to post because labelled as spam! Ridiculous!
I have had a disqus account for years; and for the past year have been unable to use it - every time I try, absolutely EVERY post I do gets automatically labeled as 'pending' and then 'spam'. I've seen where others have complained about this. I think you are taking 'flagging' by others - especially trolls - WAY to seriously! I want my account back and working RIGHT!!
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ID
#1642515 Review #1642515 is a subjective opinion of poster.
Product
Disqus Account
Pros
  • Discuss topics with others
Cons
  • Allows trolls to dominate national conversations ignoring users
  • That you removed my truthful comment on tmz
  • Disqus continues to ignore legitimate user spam complaints
Reason of review
Access/ activation issues
Preferred solution
Make it work!!
New Reviewer
Disqus moderators at a site which uses their messaging platform have abused the access which Disqus provides to moderators and admins in order to doxx me. This has resulted in the loss of employment opportunities. Disqus refuses to even acknowledge my emails - three...
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ID
#1639836 Review #1639836 is a subjective opinion of poster.
Service
Disqus Customer Care
Cons
  • Defamation of character
  • Doxxing by mods
  • Crazy mods doxxed me
Reason of review
Bad quality
Preferred solution
Information regarding the account which Doxxed me.
New Reviewer

Unresponsive in fact hostile to to users

I have a Disqus account I have it fr years suddenly EVERY comment I make across all venuse is marked spam the moment I post. I asked for help and told me to write to monarator of EVERY venue I post on. I did and got only one response. It is a disqus problem. Now they will not even let me post on their forums. I'm not the only person making this complaint, a lot of people are complaining but so far not a peep from Disqus
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ID
#1606745 Review #1606745 is a subjective opinion of poster.
Product
Disqus Account
Reason of review
Poor customer service
Junior Reviewer
Disqus - Personal Information Given Out
Disqus - Personal Information Given Out
Disqus - Personal Information Given Out
Disqus - Personal Information Given Out
Disqus - Personal Information Given Out
Disqus - Personal Information Given Out
User/Moderator posted in public comments that they had given the site personal information of mine to monitor. Called me a stalker for stating my opinions and proceeded to post the conversation to various other social media platforms. This user added my name to a...
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8 comments
#1851266

Reading these comments I tried looking for the website of the users you and others have mentioned. From what I can see online the webpage has been left to expire and is no longer active.

Be vigilant though, trolls such as this typically come back under different names and create new pages to harass potential customers. Should this happen please be sure to let admins know about them so they can be black listed.

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ID
#1600601 Review #1600601 is a subjective opinion of poster.
Cons
  • Propensity for falsely marking my comments as spam
  • Most of it
  • Inability of moderators to allow this free exchange of ideas
Reason of review
Slander, Defamation
Preferred solution
Let the company propose a solution
New Reviewer

Moderators

I used biologically correct terms in a post. It wasn't vulgar, it wasn't derogatory, and it wasn't offensive. They use these words on CNN every day. The moderators obviously have an agenda and cannot be trusted to do their job very well. Somebody down there needs to figure out what's going on because it's turned into a nothing but a big troll farm outlet. It's basically useless.
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ID
#1598495 Review #1598495 is a subjective opinion of poster.
Service
Disqus Moderator
Cons
  • Very frustrating
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

Disqus' Answer Appears to be 'Just Ignore'

Disqus' Answer Appears to be 'Just Ignore'
Im not sure what happened. Disqus denies my login to any site that uses them for security.. but ONLY from THIS computer. Using ANY other computer, I CAN login to ALL those sites, using the same information that I use when Disqus denies me from THIS computer. It seems obvious that Disqus has placed some type of cookie/cookies on my personal computer, however, they will not engage in dialog with me on how to un-install whatever it is they placed into my computer that triggers a denial to login and comment. If Disqus pops a window up for me to login with Google and I click on it, the window semi-freezes with a flickering address bar.
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ID
#1582584 Review #1582584 is a subjective opinion of poster.
Service
Disqus Customer Care
Reason of review
I am denied the ability to comment from THIS computer.
Loss
$1
Preferred solution
Remove the cokkie/cookies from my personal computer, allowing me to resume commenting on site I visit with THIS computer.
New Reviewer

DISQUS SENDS VERIFICATION LETTERS TO AN EMAIL I DON'T OWN

Update by user Jul 03, 2019

To:hello@***.com,NancyPelosi@***.gov Jul 3 at 9:07 AM Customer Service: Yes, I'm pissed. You require a verification email from me, yet you keep sending it to an email account that I don't own.

When I try to edit that email account, you don't accept it. Worse, you won't allow me to delete that account and start a fresh one with my "actual" email for verification. You've found a means to "censor" an American voice. I know you are Chinese-owned and that you are keeping me from commenting on Chinese forums, such as Global Times and the People's Daily.

Are you representing America, or are you an arm of the Red Communists who are using this format to deny Americans free expression? I believe Trump and Congress need to investigate exactly who controls Disqus and what parameters are used to covertly deny Westerners free expression. After all, you've infiltrated almost every site where comments are invited, and we have no choice but to use Disqus. I require you to let me back on Disqus by changing my email account to the one you have here, right now, this account: lachance_john@***.com.

That's my email account, not what you have on your site.

I'm sending a copy of this email to my senator in congress, Nancy Pelosi, and asking for help in resolving this issue, as well as suggesting if Disqus is controlled by Beijing. John LaChance

Original review posted by user Jul 03, 2019
I can't post anything, because DISQUS insists on sending verification emails to an email I don't own and, consequently, can't use to verify my identity. Plus, DISQUS won't let me delete that account so that I can start one with my actual email address. They're *** with lots of people this way, keeping us from commenting on all sites. In essence, they've taken away our FREE EXPRESSION! I know they're a Chinese company (at least, owned by a Chinese guy with roots in Red China) and that they are using this means of silencing Westerners.
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ID
#1575483 Review #1575483 is a subjective opinion of poster.
Product
Disqus Website
Cons
  • That you cant modify your account or even delete it
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Let the company propose a solution
New Reviewer

Why do you make it so hard to log in?

I use Firefox, no I will NOT change it, and it seems you are incapable of supporting it. when will you stop being jerks and write code that works?
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ID
#1564385 Review #1564385 is a subjective opinion of poster.
Location
Clovis, California
Product
Disqus Account
Pros
  • Little
Cons
  • No support
  • Most of it
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
New Reviewer

These pigs do the same to me.

Sounds to me like we need to somehow start contacting each other, and have a class-action lawsuit against those *** I had never even heard of them before Oct 2018.
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ID
#1531937 Review #1531937 is a subjective opinion of poster.
Reason of review
Poor customer service
New Reviewer

They blanketly and mistakenly blocked all my accounts

Over the last few weeks, seed oday and some pigs at disqus- flat out refuse to refuse my accounts on sites I had just joined, have made quality posts on, do not cause any controversy on- and for no reason? have labled my postings as "low quality" for NO reason. Ive been in contact with sire moderators of two sites in particular who keep reopening my accounts daily, but disqus keeps shutting them down daily. That folks- is some companies squelching my 1st amendment rights. They are NOT supposed to be a moderating site- so iv'e not a clue what those *** are there for EXCEPT to block the postings of Conservatives. My patience with them has clearly ended. Those punks have no clear way to be contacted- that folks- is VERY fishy in itself. I had stumbled onto a way to send a message to one of the bastards last Fri or Sat and their " message" said being it was the weekend, they would reply monday. Well, its Friday and no reply. All my contact info was included. The punk I send the message to- strangely enough looks like mark suckerberg. That company disqus- sucks to say the least and so does their *** sucking seed oday.
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ID
#1531922 Review #1531922 is a subjective opinion of poster.
Product
Disqus Account
Reason of review
Damaged or defective