Contact Disqus Customer Service

Disqus offers several options for email support that cater to specific types of concerns. General questions should be directed to the Disqus email at hello@disqus.com. Legal questions, such as DMCA concerns, should be mailed to dmca@disqus.com.
Issues regarding privacy will be directed through privacy@disqus.com. Similarly, for media professionals or publishers, use the Disqus email publisher-success@disqus.com to send in your concerns. Keep in mind that emailing does not necessarily constitute an emergency communication channel because a response normally takes 2 to 3 working days, and these messages tend to pile up due to volume. Disqus customer service acknowledges that users should clearly and understandably describe their problems in order to hasten the process of response and better resolve the problem.

Disqus's headquarters is at 717 Market Street, Suite 700, San Francisco, California 94103, United States, and its second headquarters is at 301 Howard Street, Suite 300, San Francisco, California 94105-6620. These Disqus locations serve as the administrative hubs for Disqus operations and can be contacted for official matters. While most user concerns can be resolved through customer service or online resources, those requiring direct engagement with the corporate team can mail or visit these Disqus addresses.

The company provides extensive support through the Disqus website. Under the "Contact Us" section, users can find various resources, including links to sales inquiries and the customer support page. Publishers and business users can also contact the Disqus sales team to discuss features such as Advanced Moderation tools, Single-Sign-On (SSO), and customization options.
For technical and product support, the Disqus website has a form where users can fill in information about their issues. This form is not for front-line support but rather a way to direct business-specific or advanced questions. The user needs to provide basic information such as their name, company name, job title, and contact details to ensure proper follow-up.